All orders placed on wd32.watchhousesale.com are processed and shipped within 1 to 3 business days after payment confirmation. Shipping times vary based on the destination and selected shipping method. Standard shipping typically delivers within 5 to 10 business days for domestic orders and 10 to 20 business days for international orders. Expedited shipping options are available at checkout for an additional fee. Tracking information is provided via email once the order is dispatched. Kai Yip Limited is not responsible for delays caused by customs processing, weather conditions, or carrier disruptions. Customers must provide a complete and accurate shipping address to avoid delivery errors or additional charges.
Kai Yip Limited offers a 14-day no-reason refund policy on all clothing items purchased on wd32.watchhousesale.com. This policy applies from the date the customer receives the order. To qualify for a refund, items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging attached. Items that show signs of wear, damage, or alteration will not be accepted for refund. The buyer bears all return shipping costs. No restocking fees are applied. Refunds are processed only after the returned item is received and inspected by Kai Yip Limited.
Refunds are issued within 14 business days after Kai Yip Limited receives and approves the returned item. The refund arrival time for the customer is at least 14 business days from the date of approval. For payments made via PayPal, refunds take at least 14 business days to process. However, local laws in certain regions may require up to 30 calendar days for PayPal refunds to be completed. Customers should monitor their PayPal account or original payment method for the refund status.
To initiate a return, follow these steps precisely:
Step 1: Contact Kai Yip Limited customer support at [email protected] within 14 days of receiving your order. Provide your order number, the item name, and the reason for return. A return authorization number will be issued within 2 business days.
Step 2: Pack the item securely in its original packaging. Include all original tags, labels, and any accessories. Attach the return authorization number clearly on the outside of the package. Do not write directly on the product box.
Step 3: Ship the package to the following address: The recipient must be Kai Yip Limited, the contact phone is +852 5422 3361, and the specific return address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin. Use a trackable shipping method. The buyer is responsible for all return shipping costs and must retain the tracking number for reference.
Step 4: Notify Kai Yip Limited by email at [email protected] with the tracking number and the date of shipment. This confirmation allows Kai Yip Limited to anticipate the return and expedite processing.
Step 5: Wait for inspection and refund. Once the package is received, Kai Yip Limited inspects the item within 3 business days. If the item meets all return conditions, a refund is initiated within 14 business days. You will receive a confirmation email when the refund is processed.
The following items are not eligible for return or refund: custom-made or personalized clothing, items marked as final sale, gift cards, and items damaged due to customer misuse. Additionally, underwear, swimwear, and earrings are non-returnable for hygiene reasons unless defective. Any item returned without a valid return authorization number will be refused and returned to the sender at the sender's cost.
If you receive a defective, damaged, or incorrect item, contact Kai Yip Limited at [email protected] within 48 hours of delivery. Provide photographic evidence of the defect or error. Kai Yip Limited will issue a prepaid return shipping label and process a full refund or replacement within 14 business days after receipt of the returned item. No return shipping costs apply in these cases.
Refunds are issued to the original payment method used at checkout. For credit or debit card payments, refunds appear in the customer's account within 14 business days after approval. For PayPal payments, refunds appear within 14 business days, but local laws in some regions mandate up to 30 calendar days for PayPal refunds. Kai Yip Limited does not issue refunds via check, cash, or alternative payment methods. If the original payment method is no longer available, contact [email protected] for alternative arrangements.
Kai Yip Limited does not offer direct exchanges. To exchange an item, follow the return process to receive a refund and then place a new order for the desired item. This ensures accurate inventory availability and faster processing.
For all return and refund inquiries, contact Kai Yip Limited at [email protected] or call +852 5422 3361. Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM, excluding public holidays. Provide your order number and return authorization number for faster assistance.
Kai Yip Limited reserves the right to update this shipping and returns policy at any time without prior notice. Changes take effect immediately upon posting on wd32.watchhousesale.com. Customers are encouraged to review this policy before making a purchase. By placing an order, you agree to the terms outlined in this document.
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